The Super Administrator error log is a list of serious errors that have occurred while Banner ePrint users are interacting with the system. It appears when you select Error Log from the Super Administrator Tasks section at the bottom of the main menu. (Only the designated super administrator for your site will be able to view this section of the "Choose Administrative Task" page.)
The error log should be used to help troubleshoot user errors, and also to help Ellucian Customer Support identify application issues.
When an end-user triggers an error in Banner ePrint that may reveal some information about ePrint internals, the details of the error are usually written to the repository error log instead of being presented to the user. This is to avoid user confusion and also keeps ePrint internals hidden from possibly malicious users.
In the case of some errors, ePrint is unable to determine the user's current repository. Those messages are written to this error log, and the user's error message will indicate that the message was written to the Super Administrator log instead of the repository log.
Each error entry is preceded and followed by a timestamp which can be used to match each user's error report to the corresponding internal error. (Note that user error pages contain the same timestamp, which can be used if the user has printed or made a screen capture of the error page.)
Log entries are stored on the ePrint server for a period of five weeks. When displaying a log, you indicate which week's log to use (current week, last week, two weeks ago, etc.). You also can change the number of lines of the display, so that you can view more or less of the log's entries. See "Changing a Log Display" for more information.