The error log is a list of serious errors that have occurred while Banner ePrint users are interacting with the system. It appears when you select Error Log from the Repository Administrator Tasks section at the bottom of the main menu.
The error log should be used to help troubleshoot user errors, and also to help Ellucian Customer Support identify application issues.
When an end-user triggers an error in ePrint that may reveal some information about ePrint internals, the details of the error are written to this log instead of being presented to the user. This is to avoid user confusion and also keeps ePrint internals hidden from possibly malicious users. Each error entry is preceded and followed by a timestamp which can be used to match each user's error report to the corresponding internal error. (Note that user error pages contain the same timestamp, which can be used if the user has printed or made a screen capture of the error page.)
In rare cases, ePrint may not be able to identify the user's current repository when an error is encountered. Those errors are written to the Super Administrator Error Log, which Super Administrators may access in their menu.
Remember that the error log pertains only to the selected repository.
Log entries are stored on the ePrint server for a period of five weeks. When displaying a log, you indicate which week's log to use (current week, last week, two weeks ago, etc.). You also can change the number of lines of the display, so that you can view more or less of the log's entries. See the "Changing a Log Display" topic for more information.